In response to my recent question, one of our readers responded by saying “... Listen to them (clients), acknowledge what they have said (“active listening”), make sure you understand their concern/pain, and address it (their concern) effectively (competent representation per the rules of professional conduct)...” Sounds like a formula for success.
Source: http://feeds.lexblog.com/~r/LawBizBlog/~3/ngRcXUp7dcg/
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